Orders & Delivery


PLACING AN ORDER

CHECKOUT – Click on the image of the item you wish to order; this will take you to the full product page with all product information. Select add to cart. You can now check out by selecting the ‘shopping bag’ icon in the top right corner of the site and selecting the ‘Check Out’. Then follow the steps on the page to complete your delivery details and payment details. 

Please take care when entering in your details and placing an order. We are unable to amend or change any order details after the sale has been processed.

UK DELIVERY INFORMATION

  • All orders are sent Royal Mail Tracked 48 HOUR  

Order before 2 pm for 48 hour tracked delivery - Excludes Highlands, Islands and Northern Ireland - weekends and bank holidays.

  • Orders placed after 2 pm on Thursday will be delivered the following Tuesday.
  • Orders placed after 2 pm Friday - Sunday will arrive on Tuesday or Wednesday the following week.
  • In some cases, there may be a delay in delivery due to demand but please be patient as your order will arrive providing all information provided is correct.
  • COVID-19 - due to lower staffing levels and a backlog with courier services you may experience a delay in receiving your order. We are working hard to deliver your order in a timely manner, we thank you for your patience.
  • All shipments are fully tracked and insured for your peace of mind.

  • EU DELIVERY INFORMATION
  • All orders are sent Royal Mail tracked 
  • Please note, international delivery costs currently include a surcharge due to COVID-19 and the reduction of air traffic. 
  • All shipments are fully tracked and insured for your peace of mind.
  • You can track your order through Royal Mail with the tracking code provided.
  • You can also track your item further in country with your local postal service through the following website, https://carrierlist.17track.net/en/postal using the same tracking code provided and selecting your in country courier.

USA DELIVERY INFORMATION

  • All orders are sent Royal Mail tracked 
  • Please note, international delivery costs currently include a surcharge due to COVID-19 and the reduction of air traffic. 
  • All shipments are fully tracked and insured for your peace of mind. 
  • You can track your order through Royal Mail with the tracking code provided.
  • You can also track your item further in country with your local postal service through the following website, https://carrierlist.17track.net/en/postal using the same tracking code provided and selecting your in country courier.

REST OF WORLD DELIVERY INFORMATION

  • All orders are sent Royal Mail tracked 
  • Please note, international delivery costs currently include a surcharge due to COVID-19 and the reduction of air traffic. 
  • All shipments are fully tracked and insured for your peace of mind.
  • You can track your order through Royal Mail with the tracking code provided.
  • You can also track your item further in country with your local postal service through the following website, https://carrierlist.17track.net/en/postal using the same tracking code provided and selecting your in country courier.

Import Duty

1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

PLEASE NOTE

  • Delivery times are for in-stock products only.
  • We offer a tracked service only for the security and traceability of your order.
  • Shipping rates include a 'COVID-19' surcharge, introduced by couriers to deal with the ongoing issues caused by the virus.

PAYMENTS

We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron.

Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an SSL certificate to secure all payment information. We use Shopify to process all payments, we do not record any payment data on our website.

RETURNS

If you wish to make a return visit Returns